Lowe’s Slammed for Silence on Washing Machine Mishap That Flooded Home
Choosing out and paying for brand spanking new residence home equipment is demanding sufficient. These merchandise include quite a few completely different options to be taught, and really excessive value tags. However shopping for a brand new equipment may be the start of your troubles. A Georgia man stories {that a} new washer set up from fashionable residence enchancment retailer Lowe’s lately left his home flooded. Learn on to seek out out why he is now calling out the corporate for its silence.
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A person from Auburn, Georgia, has been coping with a householders worst’s nightmare: flooding. Glen Frazier advised native ABC-affiliate WSB-TV Channel 2 that it occurred inside minutes of his new washer being put in by Lowe’s.
“They left and after I got here in the home, my spouse says, ‘What’s that noise’ and I say, ‘It was water,'” Frazier recalled. “Water was pouring from the sunshine fixtures, from the seams, from the sheetrock.”
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The harm created a significant sudden expense for the Georgia household. Frazier advised WSB-TV that water remediation alone was going to price them greater than $8,000, and he suspects that quantity will solely improve with the repairs wanted.
However the cash wasn’t what upset Frazier most about this example. In reality, he advised Channel 2 Shopper Investigator Justin Grey that he understands that accidents like this will occur.
As a substitute, Frazier stated his concern lies with the silence that adopted from Lowe’s. The Georgia man stated he went two weeks with none response or assist from the house enchancment retailer, regardless of a number of efforts to contact them. In response to Frazier, he repeatedly known as Lowe’s and visited his native retailer to no avail.
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Lowe’s has since gotten in touch with Frazier concerning the flooding state of affairs—however solely after the Georgia man went to in depth lengths.
In response to WSB-TV, Frazier determined to show to the Shopper Motion Heart after weeks of silence from the house enchancment retailer. Based by Atlanta-born client professional Clark Howard, the Shopper Motion Heart is a “free group useful resource for recommendation on cash and client points,” per its web site.
The volunteers on the heart have been in a position to join Frazier to Elliott.org, which gives customers with contact data for the highest executives at main corporations.
“With a number of massive corporations, they don’t seem to be attempting to do the unsuitable factor, however they’re so bureaucratic you must use unconventional means to get that drawback solved,” Howard advised WSB-TV.
After sending a message to an e mail deal with he discovered by the middle’s assist, Frazier advised the information outlet that he shortly acquired a response again from a Lowe’s government.
“I advised her the story and she or he stated this could by no means occur,” he shared.
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Greatest Life reached out to Lowe’s to get extra data on what the corporate is doing to assist Frazier, and we’ll replace this story with their response.
However the Georgia man is hardly the one buyer to expertise comparable points with the house enchancment retailer. In Jan. 2023, a girl from Wilmington, Massachusetts, advised NBC10 Boston that she had spent months attempting to get Lowe’s to reimburse repairs after a defective dishwasher set up left her with water harm in her base***t.
Yolanda Girouard stated she purchased a brand new dishwasher at Lowe’s and was provided free supply and set up providers with the acquisition. However two weeks after it was put in in her residence, she observed that the ceiling tiles and insulation within the base***t beneath her kitchen have been moist. Her plumber inspected it and located a leak touring down from the brand new equipment.
Not like Frazier, Girouard was in a position to get in touch with Lowe’s, however that did not assist her a lot.
“I should have talked to, no exaggeration, 12 folks,” she stated. “Needed to preserve resubmitting all the knowledge, the images. I used to be on maintain, ‘Oh, we do not do this, you must discuss to so-and-so,’ however 4 months forwards and backwards and forwards and backwards.”
Lastly, Girouard determined to show to an outdoor group like Frazier. She contacted NBC10 Boston for assist, and so they have been in a position to get $1,900 in reimburse***t funds from Lowe’s for the Massachusetts girl, in addition to a $200 reward card.
“The satisfaction of our clients is our prime precedence,” a Lowe’s spokesperson advised the information outlet. “Lowe’s buyer relations labored immediately with Ms. Girouard to handle her considerations, and we’re happy that the problem has been resolved to her satisfaction.”