USPS Must Make “Dramatic Changes,” Postmaster General Says

The U.S. Postal Service (USPS) has been in deep monetary bother for some now. So when Louis DeJoy took over as postmaster common in 2020, he promised that he would get the company again on observe. In March 2021, he unveiled his Delivering for America initiative—a 10-year plan meant to realize monetary sustainability and repair excellence for the Postal Service. The USPS has enacted a number of adjustments during the last two years as a part of this main overhaul, from value hikes to slower supply requirements. However with a lot time nonetheless left on this transformation, DeJoy is now giving perception into what we are able to anticipate going ahead. Learn on to search out out why the postmaster common says the USPS must make “dramatic adjustments.”

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United States Postal Service van delivering mail in Buford, Georgia

Regardless of beginning in 2021, the Postal Service remains to be solely to start with phases of its general transformation. Final month, the company launched its Second-Yr Progress Report on the DFA initiative. In line with the report, the USPS has already made many developments within the first two years of its plan. This consists of improved service efficiency, elevated day by day bundle processing capability, and 6 new sorting and supply facilities.

“As we enter the third yr of our Delivering for America plan, there’s a new power and vibrancy on the U.S. Postal Service,” DeJoy stated in an April 27 press launch assertion. “As I journey the nation assembly with the good women and men of the Postal Service, it’s clear the investments we’re making are paying off—and it’s exhibiting by our improved supply for the American folks and our enterprise clients. The progress we have made within the final two years demonstrates that our plan is sensible and achievable. We’re simply getting began.”

U.S. Post Office in Galax. Building and signs.

The developments made within the first two years of the DFA have already been so important for the Postal Service, in accordance with DeJoy. Throughout a keynote deal with on the 2023 Nationwide Postal Discussion board in Charlotte on Might 22, the postmaster common defined that the USPS had been unable to make vital changes for its company for awhile.

“Now we have served beneath the phrases, guidelines and situations, established by Congress, our regulator, and the Postal Service itself. Nonetheless, over the previous 15 years, these phrases, guidelines and situations have grown more and more in battle with our potential to carry out our mission. This creates a dynamic that have to be acknowledged and reckoned with,” he stated.

As DeJoy defined, this created a “postal atmosphere” that has not set the company up for achievement. “Throughout a interval of serious change in our nation, the Postal Service encountered damaging laws, regulation, guidelines and political activism that defied logic and inflicted injury,” he stated. “These misguided or self-interested efforts intimidated and confused Postal administration and restricted the group’s potential to make the required adjustments vital for long run survival.”

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close up of usps postal carrier's satchel

To offset the “interval of contagion” that the USPS handled for almost 15 years, the company intends to ramp up its efforts within the third yr of its DFA initiative. In line with DeJoy, this may require “dramatic adjustments” for each a part of its postal atmosphere. “These dramatic adjustments have to be finished at a tempo, and with a tenacity that’s not often seen, and barely vital, in authorities or personal trade,” he stated throughout his deal with.

With its 10-year transformation, DeJoy stated he’s reinventing the Postal Service at each degree from the highest to backside. “The Delivering for America Plan just isn’t a plan for the unachievable,” he stated. “It’s a plan for dramatic change in how we carry out our service, that if executed in time and with care, will result in long run success for the group.”


One of many “dramatic adjustments” wanted to get the Postal Service again on observe is the modernization of its community, in accordance with DeJoy. “The most important initiative, and one that may deal with a situation that has pushed excessive price and restricted efficiency, is the redesign of our nationwide processing community and the working practices we deploy to make use of it,” he stated throughout his deal with.

As a part of this modernized community, the USPS is seeking to set up 60 Regional Processing and Distribution Facilities (RPDCs). These is will have the ability to “deal with all quantity transported into and out of every particular area,” DeJoy defined. “As soon as accomplished, this new community will have the ability to settle for mail and packages at specified cutoff instances and attain hundreds of thousands of supply factors the following day, taking the Postal Service from the chief within the final mile, to the chief within the final 150 miles,” he stated.

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