Walmart Slammed for New Shopping Features in Stores and Online

Whereas Walmart has stayed constant providing low costs and a variety of merchandise during the last 60 years, the retailer has additionally needed to adapt time and time once more to remain in enterprise. However change does not all the time go over effectively with shoppers—particularly in relation to this main retailer. Actually, earlier on this month, folks in Arizona known as out the retailer for its new supply drone service. And now, Walmart is getting slammed by buyers once more for brand spanking new a few of their new options each in shops and on-line. Learn on to search out out what adjustments are stirring up controversy amongst clients.

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walmart marketplace logo

Walmart just lately launched a unique approach for buyers to order their merchandise on-line. The retailer unveiled its Textual content to Store function on Dec. 14, calling it “a brand new and handy strategy to store.” The brand new device—which is free for iOS and Android gadgets—connects buyer telephones to their Walmart account to allow them to do all their on-line purchasing by sending textual content messages as a substitute of occurring Walmart’s app or web site.

“With Textual content to Store, you possibly can care for an entire purchasing journey with the time you’ve gotten, anyplace you possibly can textual content,” Walmart explains on its web site. “You’ll be able to seek for gadgets, add or take away gadgets to your Walmart cart, and schedule a pickup or supply while you’re prepared to take a look at. Every thing completed via Textual content to Store will present up in your Walmart app and on-line, too.”

woman hands typing on phone, sending a text message online on social media.

Calling the function “easy and handy by design,” Walmart stated it labored intently with clients to create Textual content to Store. However some buyers are actually saying the device is “buggy,” Tech Crunch reported. “The chat expertise because it stands in the present day doesn’t come throughout as totally baked, our assessments discovered,” the tech information outlet defined. “The chatbot stated complicated issues and the person interface at instances was tough to navigate, regardless of aiming to be an easier, text-based purchasing expertise.”

Tech Crunch Sara Perez wrote that she ordered “a couple of fundamental gadgets, like milk, eggs, bread, and water” for her assessments on the Textual content to Store function. However even when she texted to order these merchandise, Perez defined that the device’s bot typically didn’t record all of the choices Walmart provided and obtained confused when requested to take away sure gadgets from the cart. “At this level, it felt like the method of ordering a couple of basic items has grow to be an ordeal and has taken quite a bit longer than the normal methodology of looking out in Walmart’s app and including issues to the cart,” she wrote, including that she ended up abandoning the cart and did not full her order.

Finest Life reached out to Walmart to see if it has plans to repair any of those points however has not but heard again. When Tech Crunch requested if the function was nonetheless below beta testing, a spokesperson for the corporate merely stated that Walmart would “proceed to refine and optimize Textual content to Store to make sure we’re offering the perfect expertise attainable for our clients.”

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People in the parking lot of a Walmart superstore in Auburn Hills, Michigan.

Walmart has additionally been busy including new purchasing options to fight shoplifting . “Theft is a matter. It is larger than what it has traditionally been,” CEO Doug McMillion stated throughout a Dec. 2022 interview on CNBC’s Squawk Field. On Jan. 26, Insider reported that upon visiting a Walmart retailer in Louisville, Kentucky, they discovered many gadgets like magnificence and electronics barred behind glass doorways, locked in plastic containers, and coated with spider wrap alarms.

A Walmart spokesperson beforehand informed Finest Life that it’s “regularly exploring efficient methods to guard merchandise.” However the retailer has already began turning buyers away via its current measures. For example, a TikTok person named Talya just lately slammed Walmart for placing mascaras price lower than $10 in locked containers. And now different options are dealing with backlash from buyers as effectively.

Tubes of Colgate-Palmolives Colgate toothpaste are locked up to deter shoplifters in a store in New York

TikTok person @karmatraine uploaded a video to the app from a Walmart in Wilkes County, North Carolina, showcasing one of many retailer’s shoplifting options. Within the clip, you possibly can see a consumer opening a protecting barrier over the vitamin aisle. “I am assuming this new addition is an anti-theft gadget,” textual content over the video reads.

When the barrier is first lifted, clients are greeted with an automatic announcement: “Thanks for purchasing at Walmart. If any help is required, please contact considered one of our shops associates.” However after that message, the gadget within the video performed a beeping alarm sound that didn’t cease till the flap was closed once more.

“You higher know what you need earlier than you open it,” person @karmatraine wrote within the caption. Different clients replied that their shops even have this anti-theft function and complained concerning the retailer’s anti-theft measures. “I did not suppose they might lock up nutritional vitamins,” one stated. One other commented, “Do not store at Walmart.”

Finest Life has reached out to Walmart to get extra perception on this anti-theft device and clients considerations about it however has not but heard again.

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